Effective date: September 3, 2026
We want you to know what to expect when purchasing vintage technology from Rebootique. This Returns and Refunds Policy explains how cancellations, non-defective returns, shipping problems, warranty claims, and refunds are handled for purchases made directly through Rebootique.io.
Purchases made through eBay must be requested and processed through eBay and are also subject to the return terms shown in the applicable eBay listing and eBay’s marketplace policies.
Order Cancellations
You may request cancellation before your order enters packing or ships. We will make a reasonable effort to honor the request, but cancellation is not guaranteed after fulfillment has begun.
If we cancel an order because of an inventory error, duplicate inventory, pricing or listing error, payment problem, suspected fraud, or another reasonable issue before shipment, we will issue a full refund to the original payment method.
30-Day Returns for Non-Defective Items
Unless the product listing expressly states otherwise, you may request a return for a non-defective item within 30 calendar days after delivery.
To qualify for a return, the item must:
- Be the same item originally purchased;
- Be returned in substantially the same condition in which it was delivered;
- Include the parts, accessories, documentation, packaging, and other materials supplied with the purchase;
- Have no unauthorized repair, modification, component substitution, or damage; and
- Retain its original identifying labels, marks, and serial numbers.
Before returning an item, contact Rebootique for authorization and shipping instructions. Do not send an item back without contacting us first. Unauthorized returns may be refused or may take longer to process.
Return Shipping and Original Shipping Charges
For a non-defective return, you are responsible for return shipping, and the original shipping charge is nonrefundable. We recommend using a trackable shipping method and packaging the item carefully for its weight, size, age, and fragility.
If the return is required because of our error, shipping damage, a material difference from the product listing, or an approved claim under our Limited Functionality Warranty, we will provide instructions and cover reasonable return shipping when applicable.
Final-Sale Items
The following are final sale and are not eligible for a discretionary, non-defective return:
- Items whose listings state final sale;
- Items sold as untested, for parts, not working, nonfunctional, or as-is; and
- Sealed software, games, or collectibles after the original seal has been opened or materially disturbed.
Final-sale status does not eliminate remedies that applicable law does not permit us to waive. It also does not excuse shipping damage or a material discrepancy between an item and its listing.
No Standard Restocking Fee
Rebootique does not charge a standard restocking fee. However, where permitted by law, we may reduce a refund to reflect missing parts, substituted components, unauthorized modification, damage, inadequate return packaging, or another material reduction in the item’s value that occurred after delivery.
Return Inspection
We inspect returned items before approving a refund. Serial numbers, identifying marks, components, accessories, packaging, and condition may be compared with our original records.
Where permitted by law, we may reject a return or reduce the refund if the returned product is not the item sold, is incomplete, has been altered, or has been damaged after delivery. We will explain any material deduction or rejection.
Refunds
Approved refunds are issued to the original payment method, generally within seven business days after we receive and inspect the return. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Shipping charges are refunded when required by law or when the return results from our error, qualifying shipping damage, or another circumstance for which we expressly agree to refund them. Otherwise, original shipping charges are nonrefundable.
Exchanges and Replacements
Because many vintage items are unique, an identical exchange may not be available. For an ordinary non-defective return, we generally issue an approved refund rather than a direct exchange, after which you may place a new order.
For an approved warranty claim, Rebootique may offer repair, replacement with the same or a comparable item when available, or a refund, as described in our Limited Functionality Warranty.
Shipping Damage or an Item Not as Described
If an item arrives damaged, is missing from the package, or is materially different from its product listing, contact us as soon as possible. We request that visible shipping damage be reported within seven calendar days after delivery so we can document the condition and pursue available carrier remedies. This requested reporting period does not eliminate any rights that applicable law does not permit you to waive.
Keep the product, shipping box, packing materials, labels, accessories, and other contents until the issue is resolved. We may request photographs, video, carrier documentation, or other reasonable information. Do not discard the packaging or return the item until we provide instructions.
Lost Packages and Delivery Problems
If tracking shows delivery but you cannot locate the package, promptly check the delivery area, household members, neighbors, and any carrier notices. Then contact both Rebootique and the carrier. We will provide reasonable assistance with an appropriate carrier inquiry or claim.
You are responsible for providing a complete and accurate delivery address. If a package is returned because of an incorrect or incomplete address, refusal, or failure to collect it, we may deduct unrecoverable shipping costs from the refund or require payment of additional shipping before resending it, except where the problem was caused by Rebootique.
Functional Problems and Warranty Claims
Eligible items sold as working are covered by the Rebootique 30-Day Limited Functionality Warranty. If an eligible item stops performing a function described as working in its listing during the warranty period, review the Warranty and contact us before returning the item.
Items sold as untested, for parts, not working, nonfunctional, as-is, sealed and untested, or under similar disclosed conditions are not covered by the Limited Functionality Warranty.
How to Request a Return or Refund
For a purchase made through Rebootique.io, use our Contact page or email hello@rebootique.io. Include:
- Your name and order number;
- The item you want to return;
- The reason for the request;
- A description of any damage or functional problem; and
- Photographs, video, or troubleshooting information when reasonably requested.
For an eBay purchase, contact us through eBay Messages and use eBay’s return process so the request remains associated with your marketplace order.
Data on Returned Computers and Storage Devices
Before returning a computer, storage device, console, or other product capable of holding personal information, back up anything you want to preserve and remove personal accounts, credentials, media, and personal information when reasonably possible.
Testing, repair, replacement, or preparation for resale may require Rebootique to reset, reformat, restore, or erase a returned device. To the extent permitted by law, Rebootique is not responsible for loss, alteration, disclosure, or corruption of information left on a returned product.
Relationship to Other Policies
This policy should be read together with our Terms and Conditions, 30-Day Limited Functionality Warranty, and Privacy Policy.
If this policy and the Limited Functionality Warranty conflict regarding an approved warranty claim, the Warranty controls. Listing-specific return disclosures control for the item to which they apply. Nothing in this policy limits a right or remedy that applicable law does not permit us to limit.
Contact Us
Questions or return requests may be directed to:
Rebootique LLC
6933 Alexandria Pike #9, Alexandria, KY 41001, United States
Email: hello@rebootique.io
Phone: (859) 982-9820