Find answers to common questions about Rebootique products, testing, ordering, shipping, returns, and warranty coverage.
- About Rebootique
- Products and Condition
- Ordering and Payment
- Shipping and Delivery
- Returns and Refunds
- Warranty
About Rebootique
What does Rebootique sell?
Rebootique offers vintage computers, computer parts, software, game consoles, games, and accessories, primarily from the late 1970s through the early 2000s. Inventory changes regularly, and many items are unique.
Does Rebootique have a physical store?
No. Rebootique is an online-only business and does not operate a walk-in retail location. Our mailing address is not a retail storefront or an address for unauthorized returns.
Can I buy Rebootique products through eBay?
Yes. Rebootique also sells through eBay. Purchases made there are subject to the applicable eBay listing and eBay’s marketplace procedures. For questions, returns, or warranty requests involving an eBay order, contact us through eBay Messages.
Products and Condition
Are the product photographs of the actual item?
Unless a listing clearly says otherwise, photographs of vintage and used merchandise show the actual item being sold. If a representative or stock photograph is used, the listing will identify it as such.
How do you describe the condition of vintage items?
We make reasonable efforts to photograph and describe each item’s cosmetic condition, included parts, packaging, known defects, and tested functions. Vintage products commonly show wear, discoloration, scratches, aging, or other evidence of previous use. Review the complete listing and photographs before purchasing.
Does refurbished or restored mean like new?
No. Refurbishment and restoration are performed when appropriate to improve operation, cleanliness, or appearance while respecting the item’s age and original character. A vintage item may still show cosmetic wear or contain aged original components. The individual listing explains what work was performed.
How are working items tested?
Items sold as working are tested before shipment for the functions and features described in the product listing. Testing is limited to what the listing states and does not guarantee an unlisted function, feature, or compatibility.
What do untested, for parts, not working, and as-is mean?
These descriptions mean that full functionality has not been represented. An item may be untested to preserve a seal or collectible condition, because required equipment is unavailable, or because it is known to have a problem. The listing will disclose the applicable condition.
Will a vintage product work with my equipment?
Only compatibility expressly confirmed in the listing is guaranteed. Vintage technology may require specific displays, cables, power supplies, voltages, regions, software, media, networks, or accessories. Contact us before ordering if you are unsure.
Is installed or included software guaranteed to remain usable?
Software, license rights, activation, account access, and third-party online services are included or guaranteed only when the listing expressly says so. Third-party services may be changed or discontinued outside Rebootique’s control.
Ordering and Payment
What payment methods do you accept?
On Rebootique.io, available payment methods are shown during checkout and are processed securely through Stripe. Rebootique does not store complete payment-card numbers or card security codes. For purchases made through eBay, available payment methods and payment processing are provided by eBay.
What currency does Rebootique use?
Prices and payments on Rebootique.io are in U.S. dollars unless a page expressly states otherwise.
Will sales tax be added?
Applicable sales tax may be added during checkout. Rebootique collects tax on direct website orders where required. For eBay orders, eBay handles tax calculation, collection, and remittance according to applicable marketplace requirements.
Do I need an account to place an order?
No account is required for a direct purchase from Rebootique.io. You may check out as a guest or create a Rebootique.io account, which can make it easier to review order information and manage saved details. Purchases through eBay require whatever account or guest-checkout process eBay makes available.
Can I cancel an order?
For a Rebootique.io order, you may request cancellation before the order enters packing or ships. We will make a reasonable effort to honor the request, but cancellation is not guaranteed after fulfillment has begun. Once a direct order ships, our Returns and Refunds Policy applies. For an eBay order, submit the cancellation request through eBay.
Why might Rebootique cancel an order?
We may cancel an order before shipment because of an inventory or listing error, duplicate inventory, incorrect pricing, payment or address problems, suspected fraud, or another reasonable issue. If a paid order is canceled, we will issue a full refund to the original payment method.
Shipping and Delivery
Where do you ship?
At launch, Rebootique.io ships to eligible delivery addresses within the United States. We do not currently offer international shipping through Rebootique.io.
How quickly will my order ship?
Most orders ship within two to three business days after payment and any necessary verification. Large, heavy, unusually fragile, or specially packed items may require additional preparation. Any known difference will be disclosed in the listing or during checkout.
Which shipping carriers do you use?
Orders may be shipped through USPS, UPS, or FedEx. Rebootique may use Pirate Ship to purchase labels and manage shipments. Available methods and charges are displayed at checkout.
Will I receive tracking information?
Yes, when tracking is available. It will be sent to the email address associated with your order after the label is created. Carrier tracking may take time to update after the package is accepted.
Are delivery dates guaranteed?
No, unless a service is expressly identified as guaranteed. Carrier delivery dates are estimates and may be affected by weather, peak periods, operational disruptions, address problems, and other events.
What should I do if my item arrives damaged?
Contact us as soon as possible. We request that visible shipping damage be reported within seven calendar days after delivery. Keep the product, shipping box, labels, packing materials, accessories, and other contents because photographs or additional documentation may be needed.
What if tracking says delivered but I cannot find the package?
Check the delivery area, household members, neighbors, building staff, and carrier notices. Then contact both the carrier and Rebootique. We will provide reasonable assistance with an appropriate carrier inquiry or claim.
For complete information, see our Shipping and Delivery Policy.
Returns and Refunds
Do you accept returns?
Unless the product listing expressly states otherwise, you may request a return for a non-defective item within 30 calendar days after delivery. Contact us for authorization before sending anything back.
Who pays return shipping?
For a non-defective return, you are responsible for return shipping, and the original shipping charge is nonrefundable. If the return is caused by our error, qualifying shipping damage, a material difference from the listing, or an approved warranty claim, we will provide instructions and cover reasonable return shipping when applicable.
Which items are final sale?
Items identified as final sale, untested, for parts, not working, nonfunctional, or as-is are not eligible for discretionary non-defective returns. Sealed software, games, and collectibles are also final sale after the original seal is opened or materially disturbed. This does not eliminate non-waivable legal rights or remedies for shipping damage or a material discrepancy from the listing.
Do you charge a restocking fee?
No standard restocking fee is charged. Where permitted by law, a refund may be reduced if an item is returned incomplete, altered, damaged, improperly packaged, or in materially diminished condition.
How long do refunds take?
Approved refunds are issued to the original payment method, generally within seven business days after we receive and inspect the return. Your financial institution may require additional time to post the credit.
Can I exchange an item?
Because many vintage items are unique, an identical exchange may not be available. For an ordinary non-defective return, we generally issue an approved refund rather than a direct exchange. Warranty claims may be resolved through repair, comparable replacement when available, or refund.
For complete eligibility and instructions, see our Returns and Refunds Policy.
Warranty
Which products have warranty coverage?
Eligible items sold as working are covered by our 30-Day Limited Functionality Warranty. Coverage begins on the delivery date and applies to functions and features specifically described as working in the product listing.
Which products are not covered by the functionality warranty?
Items sold as untested, for parts, not working, nonfunctional, as-is, sealed and untested, or under another condition clearly stating that functionality was not verified are not covered.
What should I do if a covered item stops working?
Contact us within the warranty period before returning the item. Include your order information, a description of the problem, and any photographs, video, or troubleshooting details reasonably requested. For an eBay purchase, contact us through eBay Messages.
How are approved warranty claims resolved?
Depending on the item and circumstances, Rebootique may repair the item, replace it with the same or a comparable item when available, or provide a refund. An identical replacement cannot be guaranteed because many vintage products are unique.
Should I remove my personal data before returning a computer?
Yes. Back up anything you want to keep and remove personal accounts, credentials, media, and other personal information when reasonably possible. Warranty testing or repair may require a device to be reset, reformatted, restored, or erased.
Still Need Help?
Use our Contact page for product questions, order support, shipping issues, returns, warranty assistance, or general inquiries. We usually respond within one business day.
Please contact us before mailing a return so we can provide the appropriate instructions.