Effective date: September 3, 2026
This Shipping and Delivery Policy explains how Rebootique LLC (“Rebootique,” “we,” “us,” or “our”) processes and ships orders placed directly through Rebootique.io.
Purchases made through eBay are also subject to the shipping terms displayed in the applicable eBay listing and eBay’s marketplace policies.
Where We Ship
At launch, Rebootique.io accepts orders for eligible delivery addresses within the United States. Available destinations and shipping methods are shown at checkout.
We do not currently offer international shipping through Rebootique.io. We may expand to additional countries in the future and will update this policy before doing so.
Order Processing Time
Most orders ship within two to three business days after payment is received and any necessary order or address verification is completed. Business days exclude weekends and federal holidays.
A product listing or checkout notice may provide a different processing time for a particular item. Large, heavy, unusually fragile, or specially packed vintage equipment may require additional preparation. If additional processing time is known before purchase, we will disclose it in the listing or during checkout.
Processing time is the time needed to prepare an order for shipment. It does not include the carrier’s transit time after the package is accepted.
Shipping Carriers and Services
Orders may be shipped through USPS, UPS, or FedEx. We may use Pirate Ship to purchase labels and manage shipments.
Available services depend on the destination, package size, weight, value, and product type. We may select a comparable carrier service when reasonably necessary to ship an order safely and efficiently, provided that doing so does not materially reduce the service purchased.
Shipping Charges
Available shipping methods and charges are displayed during checkout before you place the order. Charges may be based on the destination, carrier, service level, package dimensions, weight, value, and special handling needs.
Any promotion offering free or reduced shipping is subject to the conditions stated with that promotion. Unless otherwise stated, expedited carrier service changes transit time only and does not shorten the order-processing period.
Tracking Information
When tracking is available, we will send it to the email address associated with the order after the shipping label is created. Tracking information may take time to update after a carrier receives the package.
Creating a shipping label does not necessarily mean that the carrier has taken possession of the package. Carrier tracking will normally update after the package is accepted and scanned.
Delivery Estimates
Delivery dates supplied by Rebootique or a carrier are estimates unless expressly identified as guaranteed. Weather, peak shipping periods, carrier disruptions, address problems, and other events may affect delivery.
If we cannot ship within the time stated or otherwise required by law, we will provide any notice, choice, consent request, cancellation, or refund required by applicable law.
Address Accuracy and Changes
You are responsible for providing a complete and accurate shipping address. Review the address carefully before submitting your order.
If you discover an error, contact us immediately. We will make a reasonable effort to update the address before packing or shipment, but we cannot guarantee a change after fulfillment has begun. For security reasons, a substantial address change may require cancellation and placement of a new order.
If a package is returned because of an incorrect or incomplete address, refusal, or failure to collect it, we may deduct unrecoverable shipping costs from the refund or require payment of additional shipping before resending it, except where the problem was caused by Rebootique.
Packaging Vintage Equipment
Vintage computers, displays, consoles, boxed software, games, and accessories vary greatly in weight, condition, and fragility. We select packaging materials and methods according to the item and may ship parts of an order separately when doing so is safer or more practical.
If an order is divided into multiple packages, tracking information may be provided for each package. Packages from the same order may arrive on different days.
Signature Requirements
Some orders may require an adult or other delivery signature because of their value, size, destination, product type, fraud risk, or carrier requirements. When a signature is required, the carrier may make additional delivery attempts or hold the package for collection according to its policies.
Shipping Damage
If an item arrives damaged, contact us as soon as possible. We request that visible shipping damage be reported within seven calendar days after delivery so we can document the condition and pursue available carrier remedies. This requested reporting period does not eliminate any rights that applicable law does not permit you to waive.
Keep the product, shipping box, packing materials, labels, accessories, and all other contents until the issue is resolved. We may request photographs, video, carrier documentation, or other reasonable information. Do not discard the packaging or return the item until we provide instructions.
Shipping damage and condition issues present at delivery are handled separately from the Rebootique 30-Day Limited Functionality Warranty.
Lost Packages and Delivery Problems
If tracking has not updated for an unusual period or a package appears lost in transit, contact us so we can review the shipment and, when appropriate, begin a carrier inquiry or claim.
If tracking shows delivery but you cannot locate the package, promptly check the delivery area, household members, neighbors, building staff, and any carrier notices. Then contact both Rebootique and the carrier. We will provide reasonable assistance with an appropriate inquiry or claim.
Carrier investigations may require time and additional documentation. We will communicate available next steps based on the carrier’s findings and applicable law.
Refused and Unclaimed Packages
If a package is refused or remains unclaimed and is returned to us, we will inspect it before determining whether it qualifies for reshipment or a refund. Except when caused by our error or as otherwise required by law, original shipping charges are nonrefundable, and additional shipping may be required before the order is sent again.
Order Cancellations
You may request cancellation before an order enters packing or ships. We will make a reasonable effort to honor the request, but cancellation is not guaranteed once fulfillment has begun. After shipment, our Returns and Refunds Policy applies.
Returns
Do not return an item without contacting us first. Review our Returns and Refunds Policy for return eligibility, authorization instructions, shipping responsibilities, final-sale exclusions, inspections, and refund processing.
Contact Us
For questions about an order or shipment, use our Contact page or contact:
Rebootique LLC
6933 Alexandria Pike #9, Alexandria, KY 41001, United States
Email: hello@rebootique.io
Phone: (859) 982-9820
This policy should be read together with our Terms and Conditions, Returns and Refunds Policy, 30-Day Limited Functionality Warranty, and Privacy Policy.